Certified Autoplex dealership customer reviews

ProPilot 31 Oct 2018

Great customer service and a very friendly environment. Great doing business with. I’d gladly do business with again. They had both great cars and great automotive knowledge.

5 rate

BMW rider 24 Sep 2018

Brian was great, very calm and easy to communicate with. Had a complicated process with financing because I did it with my credit union but they worked with me and were patient.

5 rate

Mike C 10 Sep 2018

Found an Expedition I was interested in on Saturday morning. I sent in an inquiry and Rick called me an hour later. An hour and a half after that, we were looking at the Expedition in person. My wife loves it, an offer is made, we buy it, we shake hands, we drive away. In 18 years of purchasing ve...hicles, I have never had an easier, laid back, or more pleasant experience buying a vehicle. Streamlined, fact based, problem free and to the point, just the way it should be. I’d like to thank Rick and everyone I came in contact with on a rainy Saturday for making my wife and I very happy customers. I will certainly be returning. Show more

5 rate

Kim 31 Jul 2018

Buying a car can often be a dreaded experience but we were pleasantly surprised and very pleased with our experience at Certified Autoplex. Our sales agent, Brian Hummel, was quick to respond and a straight-shooter. After we purchased our vehicle, Certified Autoplex did an excellent job detailing ou...r car and also touching up a couple of nicks. They even filled up the gas tank before we left when they noticed it was on low. Jason in their finance department was also great to work with. Having experienced some negativity the weekend prior at another dealer, walking into Certified Autoplex was a breath of fresh air. Everyone was friendly and accommodating and they provided 5-star treatment. I’ll be recommending them to friends who are looking to purchase a new car. Show more

5 rate

Beccajordanxo 17 Jul 2018

I went in as a first time buyer and purchased a Chevy Equinox. Josh and Kurt were so helpful and made the process so quick and painless. Highly recommend these awesome guys!

5 rate

Shari713 14 Jul 2018

My husband and I had the absolute best experience buying our Tahoe with Certified Autoplex! Brian, our sales rep, went above and beyond to help with the process. We couldn???t both be there at the same time or even same day to see it and the guys all made it so comfortable for me to be there without... him. Jason in finance and Demarcus the sales manager were great to work with too! We will definitely be referring all of our friends to them! Show more

5 rate

kjtran7 11 Jul 2018

Before I go on into my review, I'd like to provide a little background on my experience with car dealerships. I've had one previous car sales experience before purchasing my new car. I was a young guy stationed in California and just off my first deployment, so I had a fair amount of money in the b...ank; far more than my 20-year-old impulsive self knew how to manage. I spent less than a week researching two different car models with standard transmissions and when I settled on the exact look and trim I wanted, I discovered there were only two cars that fit the criteria within 500 miles of me. One was 10 miles away, the other 450. Naturally I went with the closer one and did everything you weren't supposed to do when buying a car: I told them I only wanted their specific car, the amount I had in the bank, that I wanted the car immediately...pretty much laying all my cards on the table. I didn't ask anything about the car itself, like about warranties, service history, vehicle history reports, any extraneous fees, etc. In the end I left the dealership that day paying $6.5k over the listing price without anything to show for it. Fast forward to the present. I moved to Texas from my home state within the year and this time I did my research. I spent 3 weeks looking at all of the deals out there, not narrowing my search down the slightest. I was mainly concerned about warranties and making sure I got my money's worth this time. Certified Autoplex's "lifetime powertrain warranty" caught my eye and they had 3 cars identical to one I was searching for. This was the 8th dealership I visited within my time car shopping and I had no intention of buying a car when I went in. I just wanted information for comparative analysis. I called Certified Autoplex and Rich invited me to take a look at the cars. When I walked in he greeted me and immediately directed me to someone who could help. Dennis was an absolute pleasure to work with. He didn't pressure me into any kind of decision making and was hellbent on getting all of the facts laid out before I even started the car buying process. He didn't give me any cliche lines like the car being perfect for me, or that he could see me driving in it, or anything of that nature. He was trustworthy and didn't try to hide anything about the car. Most importantly, he always double checked that I understood the facts. He even provided me with advice on external matters, since I'm relatively new to the area. I was completely sold. Despite being unprepared to purchase the car that day, the dealership made the process quick and painless. Jason and Demarcus took the time to go through and explain the fine details, staying after hours, and paying particular attention to the lifetime warranty and options available. There weren't any surprises in store when the pen in my hand started scribbling my signature across all of the documents, unlike my first car buying experience. Even after the fact, Certified Autoplex helped me with problems I was naive about, like the fact that I traded in my old car and didn't know I could transfer my personalized plates to the new one. They searched for my plates, called me as soon as they found them, and helped rectify the situation. I highly recommend you go to Certified Autoplex for your next car purchase. It was worth all my time and effort spent and I consider the whole experience a great success. Show more

5 rate

PrimalFrog 04 Jul 2018

Josh, our sales advisor, and Kurt, the finance advisor, were both awesome to work with. Josh was extremely responsive to my questions and helped me through the entire process. Kurt kept the finance part short and sweet and got us on the road before we knew it. Just a great experience overall!

5 rate

NNS7979 02 Jul 2018

This was hands down the best experience I have ever had purchasing a car. No run around, straight to the point, I felt they were working WITH me to get me The best deal and interest rate they could. If you???re looking to purchase a vehicle go see Josh at certified autoplex. He will do everything he... can to get you in the vehicle you want! Show more

5 rate

Great2018 01 Jul 2018

Our overall experience was extremely positive. Josh did a great job communicating with us since we came from out of town to purchase our vehicle. The process was simple and everyone was very friendly and forthcoming. Thanks again.

4 rate

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